Client Satisfaction Surveys

Law League and Client Satisfaction Surveys

Know what your clients really think

This module allows you to to send attractive HTML email invitations to Clients inviting them to complete a simple online Satisfaction Survey from the results. Major features include:Client Satisfaction Survey Module

  • send invitations in batch (via CSV upload of Client data)
  • survey data is pre-populated with Client information
  • results sent to you immediately via email in an easy-to-interpret HTML email format
  • download all data for offline analysis

For more information please download the Client Satisfaction Survey product guide.

Why not use a standard survey product?

There are several reasons why "standard" survey tools don't work well in these situations (and why we therefore developed a specific solution). Most survey products are generalised tools which often have restrictions which make them unsuitable - some are better than others but all we have considered have suffered from one or more of these problems:

  • Inability to pre-populate the form with Client data (including some hidden fields)
  • Inability to design and send attractive HTML invitations (containing personalised information)
  • Inability to deal with batch processing of HTML invitations
  • Restrictions on question formats and limited control over the the overall look-and-feel of the survey