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Property Workshops - What Customers Really Want

View profile for Rich Dibbins
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tmgroup will be continuing their series of Property Workshops this June, sharing brand new insights into “What Your Customers Really Want” across the South of England.

In partnership with us and Shopper Anonymous, these free half-day events will focus on how every part of the conveyancing business; website, premises or social media, could and should work together to reaffirm a firm's credibility and reputation.

Agenda 

Key insights and presentations include:

• What do customers expect in 2017? 

Clare Yates – Senior Business Development Manager at tmgroup – will be sharing new research highlighting customers’ expectations and where there is room for improvement in the conveyancing service experience.

• What is your website saying about you?

(This is my part!) I will be focusing on the start of the customer journey, and how websites and social media can make an impact on both customers and prospects (for better or for worse).

• Is your telephone manner costing you prospects? 

Local representatives from Shopper Anonymous (Jim Smith, Richard Knight and Rhian Huxtable) will be looking at the impact on customer experience for existing and prospect clients when contacting your conveyancing office, and how small tweaks to your telephone enquiries and other processes can make a big difference.

Dates and Locations

The “What Your Customers Really Want” Property Workshops will be delivered in 3 locations in June:

• Exeter @ Wednesday 7th June 2017 

Join us at 9:30am - 12 noon : Sandy Park Conference Centre, Exeter, EX2 7NN 

Click here to register for Exeter 

• Guildford @ Thursday 8th June 2017

Join us at 9:30am - 12 noon in Merrist Wood Golf Club, Guildford, GU3 3PB 

Click here to register for Guildford 

• Bournemouth @ Thursday 15th June 2017

Join us 9:30am - 12 noon : Vitality Stadium, Bournemouth, BH7 7AF 

Click here to register for Bournemouth

If you have any questions, please contact Clare Yates on 07977 256748 or email c.yates@tmgroup.co.uk

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