Complaints Procedure
At Conscious Solutions, we are committed to providing exceptional web development and marketing services. However, we understand that, on occasion, things may not go as expected. If you are dissatisfied with any aspect of our service, we encourage you to follow the complaints procedure outlined below so that we can address your concerns effectively.
Step 1: Submitting a Complaint
If you have a complaint, please email our Support Team at support@conscious.co.uk with the following details:
Your name and contact details
A clear description of the issue
Any relevant supporting information (e.g., project details, correspondence, or screenshots)
We aim to acknowledge all complaints within two working days and provide a full response within seven working days.
Step 2: Escalation Process
If you do not receive a satisfactory resolution within seven days, you may escalate your complaint by contacting our Managing Director, David Gilroy, at dgilroy@conscious.co.uk. Please include your original complaint and any additional information that may be relevant.
We will review your complaint thoroughly and respond as soon as possible, typically within five working days of escalation.
Our Commitment to You
We take all complaints seriously and strive to resolve them fairly and efficiently. Your feedback helps us improve our services, and we appreciate the opportunity to address any concerns you may have.
If you have any questions about this process, please do not hesitate to contact us.