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That seems like the question the Legal Ombudsman is asking itself.
Either way it does mean you are going to have to update your complaints information for clients from 1st October 2015.
Now, I'll confess, this whole ADR legislation has completely passed me by and may have passed you by as well. However, it's a significant shift in consumer law.
For more information and the latest Law Society Guidance please see http://www.lawsociety.org.uk/support-services/advice/articles/changes-to-client-care-information-and-leo-time-limit/
There's also an interesting story on the Legal Futures website at http://www.legalfutures.co.uk/latest-news/confusion-over-complaints-and-adr-to-continue-consumer-panel-chair-predicts
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