Sales Administrator

Primary Role

Your role will be to support the Sales and Account Management teams service a portfolio of existing clients of varying sizes. You will report to the Head of Account Management but with significant day-to-day interaction with our Head of Marketing Services.

 

About You

The right candidate for this role will be a customer-focused team player that can think on your feet. You will be passionate about helping clients and supporting the internal team to deliver the best service to those clients. You should be able to demonstrate: -

  • A positive and logical approach to all tasks as well as proven attention to detail in a fast-paced environment.
  • Clear communication skills with experience of working with clients both face to face and over the telephone
  • A proven track record of supporting a busy sales team which enables them to rely on you to deliver what they are selling
  • Great attention to detail and is a finisher, who always sees the job through to the end
  • The ability to work alone and as part of a team when required

As a business, we do not micro-manage and we expect all our staff members to be able to prioritise, fulfil their responsibilities and engage with the business on an independent level.

 

Main Responsibilities

The following is a list of the main tasks this job role will handle, but is by no means an exhaustive list and may be varied from time to time:-

  • Handling the day-to-day management of client accounts, including:-
  • set up work requests for clients based on information provided by Account Managers
  • keeping track of work requests (not carrying out the work, but making sure they get done) and assigning/escalating tasks as required
  • Chasing for feedback from clients and getting responses to questions from both clients and other internal departments
  • Client communication for sign off of content
  • Completing initial marketing services project set-up documents with clients, over the phone
  • Setting up audit review calls with clients for Account Managers
  • Booking in calls/reviews if required as a result of communication received from a client
  • Project setup once paperwork received and initial instruction received from AM
  • Setting up billing tasks for marketing services projects
  • Setting up and processing cancellation projects
  • Sending monthly reports for marketing services projects
  • Additional projects as required


Required Skills

Applicants must have the following experience:-

  • Previous customer service experience
  • Good communication skills (both oral and written)
  • Good overall computer skills and MS Office
  • Meticulous attention to detail
  • Accurate spelling
  • Good common sense, with a GSOH, be able to operate as part of a tight-knit team in a pressured environment working to tight deadlines.
  • Excellent phone manner and be happy dealing with people on the phone
  • Happy making outbound calls to clients who may be in need of some TLC
  • Good keyboard and IT skills
  • Must be familiar with Microsoft Windows or Mac operating systems and MS Office/Email/Internet
  • Excellent organisational, project and time-management skills
  • Ability to multi-task and take ownership of your client’s cases, projects and requests
  • Self-motivation and a desire to learn

 

Desirable Skills

Experience with/of the following is desirable:-

  • An understanding of the legal market and services provided by lawyers/solicitors
  • Sales experience
  • SuiteCRM or another CRM system
  • Previous account management experience

 

Salary & Benefits

  • Dependent on experience but expected to be c. £18,000 - £22,000
  • 25 days holiday + 8 bank holidays
  • Contributory Pension (3% from Conscious, 5% from you)
  • Cycle to Work scheme
  • 2 paid days charity work allowance per year
  • Free eye tests
  • Monthly training sessions

 

Location

Royal London Buildings, 42-46 Baldwin Street, Bristol, BS1 1PN or another office in central Bristol should we ever move.

 

Hours of Work

  • Monday to Friday
  • 37.5 hours per week
  • 9.00am to 5.30pm (unless otherwise agreed)

 

Reports To

Dan Hodges – Head of Account Management

 

Hiring Process

  • Submit your CV with a cover letter to iwanttowork@conscious.co.uk with "Sales Administrator application...please hire me Dan" in the subject line
  • Telephone interview
  • 1st in-person interview including an admin assessment
  • 2nd in-person interview

 

What our team say

Having a flexible employer means that if I ever need extra time to get something done, I know I can fit it in and make the time up later. Whether it’s a dentist appointment, a driving lesson or I need time to trawl around Bristol to buy a present for someone, I don’t have to stress about squeezing it in before or after work or at the weekends. I also get to work from home whenever I want which makes balancing my home life a lot easier (and I don’t have to pay for a dog walker!)

Matt Nicholls, Search Marketing Manager