Peter Owen
Peter Owen
Lights On Consultancy
  Key elements
    Attracting & retaining talent
    Winning clients, keeping referrers
    Maintaining & growing profit margin
    IT should make things easier for the whole business
    It should make the lawyer's life/job easier
  IT investment
    £4,400 per desktop on average
    4.7% of revenue on IT investment
  CRM
    You must understand the world of data
    People like Cooperative Legal Services will do this really well
    Big data
      About managing unstructured data
      Expponential growth in data
      Greater need to analyse it
      Not just technology, need processes to
      Need to analyse where the work comes from
based on trends in the wider economy
        More walkins
        Less from Chambers X
        On track from Chambers Y
  Retain talent
    They want great technology
    Particularly for some people re. lateral hires
  BYOD
    Massive growth in mobile devices
    It's a tsunami, you cannot stop it
    PCs are dead. Long live tablets!
  Portals
    PI portal for referrers to track their own work/cases?
  Apps
    Where are you with your "apps" strategy
    Mostly US apps on iTunes Store when you search
    You do need to investigate it
  Courtesy of http://www.conscious.co.uk