Use call recording to monitor an outbound telephone call. Listening to both sides of a phone call will enable you to make improvements to your call handling, increase enquiry conversion and maximise your ROI on marketing.
There is no expensive equipment to set-up or maintain and can be set up in minutes. Recordings are live after a number is typed into your telephone keypad so it can be used on any telephone, anywhere.
Before dialling the number you intended to call, you dial a different number plus a PIN, then the other number. Most telephone systems can be pre-programmed so you can just push a button or dial a single number prefix to call the first number.
This service is provided by our telephony partner, Mediahawk. There are more details including FAQs and a page on the legality on their website.
Costs are from £70 + VAT per year, per number.
