Legal accounts was first, practice management was second, case management is all the rage now. The next "big thing" for law firms is going to be CRM.
With respect to law firms we describe CRM as "recording the total activity from the day a client first contacts the firm through to the day you send out your last bill".
Typically you will be looking towards your accounts/case management software vendor for support in this area. However, acquiring the right CRM software is only half the story. What you do with your CRM application once you've got it is the key to a successful CRM strategy.
